Privacy Policy

Information you provide directly: When you submit a quote request, contact form, or order, we collect your name, company name, email address, phone number, project description, and any files you upload (CAD files, drawings).

Automatically collected information: When you visit our website, we automatically collect technical data including your IP address, browser type and version, operating system, referral URLs, pages visited, and time spent on pages.

Cookies and tracking: We use cookies and similar tracking technologies to maintain session state, remember preferences, and analyse website traffic. See Section 4 (Cookies) for more detail.

We use the information we collect to:

• Respond to quote requests and provide manufacturing services
• Process and fulfil orders, including shipping and invoicing
• Communicate with you about your project status and deliveries
• Send service updates, technical notices, and administrative messages
• Improve our website and services through analytics
• Comply with legal obligations, including export control regulations (ITAR)
• Prevent fraud and protect the security of our systems

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil an order or quote request you have made
• Legitimate interests: Analytics, fraud prevention, and improving our services
• Legal obligation: Compliance with export control, tax, and other applicable laws
• Consent: Where you have explicitly consented to marketing communications

Our website uses the following categories of cookies:

You can control cookie settings through your browser settings. Note that disabling cookies may affect website functionality.

Our website uses the following third-party services that may collect information:

• Cloudflare: We use Cloudflare for CDN, DDoS protection, and performance. Cloudflare processes requests on our behalf.
• Google Analytics (if enabled): We may use Google Analytics for website traffic analysis. Data is anonymised and subject to Google's privacy policy.

We implement appropriate technical and organisational measures to protect your personal information, including:

• TLS/SSL encryption for all data transmitted to and from our website
• Access controls limiting who within our organisation can access personal data
• Secure handling of CAD files and proprietary design documents you share with us
• Regular security reviews and vulnerability assessments

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request restriction of processing in certain circumstances

We respect applicable data protection laws. We do not sell personal information.

For any privacy-related questions, requests to exercise your rights, or to report a privacy concern, please contact us:

We will respond to your request within 30 days.